Tele-psychiatric Services

Evolve Psychiatric Services provides services via Telehealth  and  specialises in the assessment and management of Developmental and Mental Health Disorders in children and young people up to age 20.

Wednesday 5:00pm to 7:00pm 

You will need a referral from your GP to arrange an appointment with our Psychiatrists. Fax all referrals to 07 3812 9002 

• Evolve Psychiatric Services clinic is a private billing practice, and clinicians charge private fees for their services. Please be aware that our policy details and fees are subject to change as we adapt to service developments and rising administrative costs. These adjustments are essential to maintaining the sustainability of our services. We encourage you to periodically review this website to stay informed and up-to-date with any changes. 

Fee Guide (updated for Jan 2025)

Below, you will find a guide to the range of fees you can expect from our psychiatrists. Please note that payment for your appointment is required three days in advance.

Please be advised that ADHD , ASD and complex assessments may require a minimum of two sessions before medication prescription.

Initial appointment:

45-60 minutes $650.00 (rebate  upto $255.90 if not seen psychiatrist in last 2 years).When we receive collateral from schools, family members, or other professionals, we bulk bill for the associated services.

Follow Up Appointments:

< 40 mins follow up $350 (rebate upto $130.85)

>45 mins follow up $500 (rebate upto $180.55)

Payment Policy

A deposit of $200 is required at the time of booking. The remaining full fees for the appointment must be paid at least 3 business days before the scheduled appointment from your nominated bank account details upon acceptance of appointment. Please note that all payments made via credit card may incur a online processing fee of approximately 1.9%.

Administration Fees

Administrative work outside of scheduled appointments—such as completing reports, medical certificates, or applications—will incur a fee. All administrative work is charged on a prepaid basis.

Medicare Rebate Policy

To be eligible for a Medicare rebate for psychiatric services, patients must have a valid GP referral. GP referrals need to be renewed every 12 months, while referrals from medical specialists must be renewed every 3 months.

If you are returning for a follow-up appointment after a lapse of one year since your initial visit, please ensure you bring a new GP referral letter.

Medicare Safety Net

The Medicare Safety Net can help reduce your out-of-pocket costs. For more information, please visit:

https://www.servicesaustralia.gov.au/medicare-Safety-nets

Appointment & Cancellation Policy

Appointment Confirmation: SMS reminders are sent approximately 3 days before your appointment. Please confirm your appointment by replying to the SMS with 'Y' as soon as possible. Unconfirmed appointments will be cancelled.

Cancellation Policy

Cancellation Fee: A $200 fee applies if you cancel or change your appointment without providing at least 48 hours' notice. When you book an appointment, the time slot is reserved specifically for you. If you do not attend or change your appointment at the last minute, we may not be able to offer the time to another patient on the waiting list, resulting in wasted time.

No-Show Fee: If you fail to attend your appointment without any prior notice, the full fee for the session will apply, and no Medicare rebate will be available for non-attendance. These measures are necessary to ensure the efficient operation of our private service.

Late Joining Policy

If you join an appointment or video consultation more than 15 minutes late, we may be unable to accommodate the appointment due to time constraints. In such cases, the appointment will be treated as a “no-show,” and the associated fee will be charged.

Follow-Up Appointments

It is your responsibility to schedule follow-up appointments well in advance to ensure availability with your clinician.

Doctor Communication Policy

Medical Correspondence: Clinicians do not conduct medical correspondence via email. If you have medical questions, please book an appointment to speak with your clinician directly.

Phone Communication: To speak with your clinician on the phone, a telehealth appointment must be booked. If you do not have an appointment scheduled, we can pass on a message and will make every effort to respond to you in a timely manner.

Prescription Renewal

Please request prescription renewals during your scheduled appointment time. If you need a prescription renewal outside of your appointment, you will be asked to book a new appointment to request this directly from your doctor. Alternatively, you may request a prescription renewal, excluding monitored medications, from your GP.

Alternative Funding

Clients are responsible for ensuring that item 291 has not been used in the past 12 months and item 296 in the last 24 months. If before mentioned item numbers have been utilised previously, out-of-pocket costs will apply.

DVA: Department of Veterans Affairs (DVA) cardholders will be billed directly to DVA.

WorkCover: WorkCover clients must provide an approval letter from their insurer.

How to Make Payment

You are required to pay the appointment fee one week prior to your appointment. We will then submit the claim to Medicare on your behalf to process the rebate after the appointment.

Medicare generally takes 48-72 hours to process the rebate and deposit the amount into your bank account, provided your details are registered with Medicare. If you do not receive the Medicare rebate, please contact Medicare directly to check the status of your claim and confirm your bank account details. The contact number for Medicare is 1300 360 460. If you need a copy of your invoice, receipt, or Medicare statement, we can email these to you upon request.

Other Important Information

Prepayment: Prepayment is required for all appointments. You will receive an invoice via SMS 2 weeks before your appointment, and payment is due 1 week prior to your appointment.

Medicare Rebates: We will submit your claim to Medicare, and you can expect to receive your rebate 2-3 days after your appointment (if applicable). For children under 14, an invoice will be provided to families, allowing them to claim a refund directly from Medicare for the services provided by our specialist.